Frequently Asked Questions

OraPen provides research-use injector pens, sterile cartridges, and compatible accessories designed for organized, precision-focused research setups. Our products are intended for research and laboratory use only and are not intended for human or animal use, clinical use, diagnosis, treatment, or therapeutic application.

Orders are typically processed within 1–2 business days. Once your order ships, tracking information will be sent to the email address used at checkout.

Yes. All orders are shipped in plain, unbranded packaging with no visible references to the contents on the outside of the package.

The Starter Research Kit is designed as a convenient supply bundle for compatible research injector setups. Kit contents may vary based on selected options, but may include:

• 1 research injector pen
• 3mL cartridges
• Syringes
• Needle heads
• Alcohol prep pads
• Optional bacteriostatic water, if available and listed on the products page

This kit does not include peptides, medications, research compounds, or injectable substances.

No. OraPen products are sold as research-use supplies and accessories only. They are not sold for human or animal use, medical use, diagnosis, treatment, or therapeutic application.

Yes. The research injector pens are reusable and designed for use with compatible 3mL cartridges. Always follow proper cleaning, handling, and storage practices for research-use equipment.

Please contact us at [email protected] with your order number and clear photos of the issue. We'll review the situation and help resolve it as quickly as possible.

If your order has not shipped yet, we'll do our best to help. Please email [email protected] as soon as possible with your order number and requested change.

Yes, we try to accommodate international orders when possible. Availability depends on the destination country’s import rules, shipping restrictions, and applicable regulations. Before placing an international order, please email [email protected] with your country and the items you’re interested in so we can confirm whether shipping is available.